The following terms of use constitute FCM360’s Billing Policy and applies only to non-MSA and CSO clients and credit card and Paypal purchases. This policy does not apply to managed services or colocation.
Cancellation Policy
In order to cancel your service, you must send an email to FCM360’s Billing Department’s representatives will then complete the cancellation process during normal business hours. Billing Department hours are Monday through Friday, 9:00 A.M. to 5:00 PM EST.
Cancellation requests must be received by FCM360 a minimum of seven (7) days prior to the end of your Billing Cycle for all services. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective at the end of your next billing cycle. FCM360 does not monitor, and will not automatically cancel accounts for issues related to non-usage, domain name transfers, your ISP, Internic, or any other issues not directly related to FCM360 services. Cancellation of services does not relieve the customer from paying any outstanding balance owed. FCM360 reserves the right to cancel any account, without notice.
Refunds within the First 30 Days of Service
If a virtual or dedicated hosting account is cancelled within the first thirty (30) days of service the customer will receive a refund of the monthly service charge fees provided:
-The account is not a colocation account
-The account is not an Ultra Server account
-The account is not a resold account
-The account has not been suspended for violations of the Acceptable Usage Policy
Refunds will be credited to the credit card on file used to order service. Accounts due a refund will be refunded within (60) days of cancellation, no exceptions.
No Refunds Outside of the First 30 Days
FCM360 does not offer refunds for services after the initial thirty (30) days of service. FCM360 does not issue prorated refunds for prepaid service.
Responsibility of Data upon Cancellation
Upon cancellation of your account, FCM360 is no longer responsible for maintaining a copy of your data. Please ensure that you secured a copy of your data prior to canceling your account.
Credit Card Disputes or Charge-backs
FCM360 has a zero tolerance policy for charge-backs. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at FCM360’s discretion. A fee of $25.00 per chargeback will be assessed to all accounts that receive a chargeback. By using our services, you agree to pay until your service is formally cancelled. To dispute a charge, you must contact FCM360’s Billing Department and or your credit card provider within 90 days from the date of the charge. Any disputes after 90 days, will not be accepted.
Right to Refuse Service FCM360 reserves the right to refuse service to anyone for any reason. Client will have (72) hours from the date of the termination notice to retrieve and safeguard their data. All data will be deleted from FCM360 servers (72) hours after notice is given. Upon your request, FCM360 will make a backup of the data. The cost of this service $50 per CD of data and includes the cost of mailing. Multiple CD’s may be required depending on the amount of client data.
Sale Policy Occasionally, FCM360 may offer temporary promotional prices on products and/or services to attract new clients. These promotional prices are limited to new purchases only. Existing clients may not purchase these new products and/or services at the promotional prices for the sole purpose of replacing comparable products and/or services which they had previously purchased, within 90-days of the date of the promotion. Existing clients may not request a reduction in price for existing products and/or services to the promotional sale price.
Billing/Price Changes FCM360’s policies and prices are subject to change without notice.